About payment

We only accept payment by bank transfer. If you are in the EU a cross border bank transfer is free of charge.

Exchange rate costs are at your own expence. If you are outside the EU extra bank charge costs are at your own expence.

Bank transfers usually take 2-3 days for them to be processed by the bank and 1-2 days to be processed by us. If you are unsure your payment has been executed correctly, please contact your bank.

We cannot accept a screenshot of your payment as proof of payment. It can however serve as a token of commitment to the transaction that you are willing to buy an item from us.

Placing an order with us means you agree with our Terms & Conditions. These can be sent to you upon request by mail.




About shipping

All items are carefully packed and adequately protected for transport.

Items will normally ship 1-2 working days after reception of payment and you will receive your order within 1 or 2 working days at your doorstep.

At this moment in time only deliveries within the EU are possible. If you are outside the Eu please contact us so we can arrange the best possible solution for you.

Prices for delivery may vary according to daily changing fuel surplus charges, your location, B2B or B2C delivery (residential surcharge).





Pick-up items from our warehouse

Items such as furniture or very fragile pieces are eligible for pick-up from our warehouse after appointment only. We are located in Aarschot, Belgium.





Claims and damage sustained during shipping

We are not responsible for damage sustained during transport.

Standard Special Drawing Right (SDR) awarded is currently (*) 8.41 BTR per kg. If you wish to take out an extra insurance for the full sales price of the shipped item, please explicitly ask for this when ordering.

Shippers will not refund damage when this has not been reported before signing for acceptance of the shipped package. Please note that we do not handle transport related claims. If shipping service is not up to the desired standard, please contact the shipper directly.

We do our best to provide the relevant detailed documents accompanying your purchased item(s).

Damage or delays sustained during customs clearance are not eligable for claims. Please direct your inquiry directly to the relevant Customs Office if issues should arise with your shipment.



Refunds

As we do not sell new items we do not provide refunds after items have been shipped.(**)



(*) Land transport under CMR convention per January 15 2020. Prices can change without prior notice.

(**) We are not obliged to do so under Belgian Civil Law "Wet betreffende de bescherming van de consumenten bij verkoop van consumptiegoederen", 1 september 2004 (Art. 164tquater. § 4).


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How to order

If you would like to order an item from our catalogue please click the 'buy item' button on the product page. It will automatically generate an email adressed to our sales department.

Please send us an email with the reference number of the item in question, your full name and shipping adress.

If you are a company please provide us with your VAT number.


The reference number of the item can be found at the bottom of the information page of the item.

It is also possible to order multiple items at the same time, please indicate the relevant reference numbers on each product page.

We will then send you an invoice for the item(s) and the shipping costs. Please check the description of the goods and the reference number before completing the sale. By completing payment you agree with our terms and conditions.

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